Bugs

See if the bug and a solution are already known

You can do so in the FAQ

You can also have a look at recent and stickied threads in the Help & Bugs Forum

Where to report bugs

In general, the forum is a bad place to report a bug. Often ofter people will add comments, which confuse others and don't help to understand, whats the real problem. So, if you found a bug in the Spring Engine, please report it to the bug tracker.

Keep in mind, devs often don't read the forum, they've few time for it.

How to report bugs

Before filling a bug, please look if someone else already has reported this issue.

To report a bug, please give a description, what is going wrong and how it can be reproduced. what steps are required to reproduce it?

Nearly always attach infolog.txt, as it contains system/driver/version info and if spring crashed, it also (should) contain an crashdump, which allows to find out, why it crashed and to fix it. If it makes sense, make a screenshot + attach it.

infolog.txt should be found next to Spring.exe and screenshots are taken with the F12 key and saved in the \screenshots\ folder.

If a dev asks you for more information, please answer his questions. The better the bug-report, the better the chances, that it is fixed!

Try to avoid endless discussions why a bug was introduced, be polite!

If you want more tips for a good bug-report, please read "How to Report Bugs Effectively"