Bugs: Difference between revisions

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== Where to report bugs==
== Where to report bugs==
In general, the forum is a bad place to report a bug. Often ofter people will add comments, which confuse others and don't help to understand, whats the real problem. So, if you found a bug in the Spring Engine, please report it to the [http://springrts.com/mantis bug tracker].
===As a player who needs help===
Do not be afraid afraid to ask for help [http://springrts.com/phpbb/viewforum.php?f=11 in the forum.] Read the guidelines below so people can help you as good as possible.


This is a open-source project, so devs don't get money, they do this in their free time. So don't waste time with disscussions in the forum, instead report it in the bug tracker and describe exactly whats wrong with Spring and how to reproduce the bug.
===As a developer who found a bug===
If you found a bug in the Spring Engine, please report it to the [http://springrts.com/mantis bug tracker].


== How to report bugs==
== How to report bugs==

Revision as of 13:57, 24 August 2013

See if the bug and a solution are already known

You can do so in the FAQ

You can also have a look at recent and stickied threads in the Help & Bugs Forum

Where to report bugs

As a player who needs help

Do not be afraid afraid to ask for help in the forum. Read the guidelines below so people can help you as good as possible.

As a developer who found a bug

If you found a bug in the Spring Engine, please report it to the bug tracker.

How to report bugs

Before filling a bug, please look if someone else already has reported this issue.

To report a bug, please give a description, what is going wrong and how it can be reproduced. what steps are required to reproduce it? If required to reproduce the bug add a script or/and a link to the Game/Map.

Logfiles, screenshots, replays

  • Always attach infolog.txt, as it contains system/driver/version info and if spring crashed. Click the link to see what it is and how to share it.
  • Attach a replay: often Bugs can't be reproduced, its often better to see something than to only read about that.
  • Screenshots are taken with the F12 key and saved in the \screenshots\ folder. You can attach them to postings or upload on site such as: imgur.com , abload.de
  • If a dev asks you for more information, please answer his questions.
  • Try to avoid endless discussions why a bug was introduced, be polite!

The better the bug-report, the better the chances, that it will be fixed!