Bugs
See if the bug and a solution are already known
You can do so in the FAQ
You can also have a look at recent and stickied threads in the Help & Bugs Forum
How to report bugs
To report a bug, please give a description, what is going wrong and how it can be reproduced. what steps are required to reproduce it? If required to reproduce the bug add a script or/and a link to the Game/Map.
Logfiles, screenshots, replays
- Always attach infolog.txt, as it contains system/driver/version info and if spring crashed. Click the link to see what it is and how to share it.
- Attach a replay: often Bugs can't be reproduced, its often better to see something than to only read about that.
- Screenshots are taken with the F12 key and saved in the \screenshots\ folder. You can attach them to postings or upload on site such as: imgur.com , abload.de
- If a dev asks you for more information, please answer his questions.
- Try to avoid endless discussions why a bug was introduced, be polite!
- If you want more tips for a good bug-report, please read "How to Report Bugs Effectively"
The better the bug-report, the better the chances, that it will be fixed!
Where to report bugs
As a player who needs help
Do not be afraid to ask for help in the forum. Read the guidelines above so people can help you as good as possible.
As a developer who found a bug
If you found a bug in the Spring Engine, please report it to the bug tracker. However, reporters are advised that this official bug report site has become increasingly unfriendly. Therefore, people are discouraged from reporting an excessive amount of issues there. A good cap on reports is about one monthly issue, unless you have questions that can be answered with yes/no, in which case engine developers can bear up to 5 (five) monthly issues. If you have issues which developers may consider stupid, it is better to refrain from reporting these in any official way.
Before filling a bug, please look if someone else already has reported this issue.
